Medical & Dental
All City Communications has extensive experience providing answering services to doctors and dentists. We work with medical specialties ranging from orthopedics, podiatry, ophthalmology, ENT, plastic surgery, oral surgery and general medicine.
We know how important a phone call from a patients is, whether it is a patient recovering from surgery or a parent worried about their child. Our experienced operators are ready to compassionately take your patient's phone call and dispatch the detailed message to the correct on call person.
The benefits of using All City Communications include:
All City Communications can deliver your messages through:
- 24/7/365 Live Answering Support - Because of the unpredictable nature of the healthcare industry, we know that health crises can occur at any time, even on holidays. To give you peace of mind that you will never miss a call, our answering service is staffed and ready to answer any calls live, without a recorded greeting, 24 hours a day, 7 days a week, 365 days a year.
- Customized Message Taking - Customized scripting allows our operators to provide personalized services to your patients and their families while delivering uniform and accurate information in a consistent manner to you.
- Show Compassion and Understanding - Our operators provide a calm and empathetic demeanor when dealing with your patients and their families. We understand the need to handle all calls efficiently while being sensitive to your patients' needs.
- High Level of Responsiveness - Our operators know that response time is critical with medical and dental patients. Many times patients need help as soon as possible and delays are considered unacceptable. We will dispatch to the correct on call personal with a detailed message.
- Emergencies - Our operators screen calls based on the criteria you design, and following your established protocols can make the determination between an emergency call or a routine call. Dispatching those calls in accordance with your instructions.
- Respect Privacy - Our operators are trained to comply with HIPAA privacy; we understand the legality involved with ensuring a client's privacy.
"Switching to AllCity Communications has been like a breath of fresh air. No more far away service providers who really don't care about their customers, no more 'this is the way we do it and the customers must adapt to us'. Instead, All City consistently goes out of their way to provide quality one on one service in a very professional, yet personal, manner." - Beth, Blount Orthopaedic Clinic, Ltd
- Text/Email - We can send a text or email message immediately after each call we answer for you. Text or email messages can be sent to multiple phone numbers or email addresses in accordance with your instructions.
- Patching - We can patch calls to the on call person whenever and wherever.
- Live Operator Assistance - Call at any time of the day or night to retrieve your messages.
- Fax - Receive all of your messages via fax at a time that is convenient to you.
- Pager - We can send to all pager types.