All City Communications
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Frequently Asked Questions

How does your service work?
Whenever you are not available to answer your phone lines, you can forward your calls to us. You can also have your phone line programmed to automatically transfer any unanswered calls during normal business hours to our service to guarantee you will never miss a call. All calls coming in to our office from your dedicated line will be answered in the exact manner specified by you.

If the power goes out in your office, do you have a back up to make sure my calls will be answered?
Yes, we have a backup facility that automatically turns on in the event of power failure.

Do we have to do anything to our phone system in order for us to use your service?
No, all you need is call forwarding set up on your phone system. This is provided from your phone company at a minimal cost.

How long does it take to set us up with your service?
It usually takes 48 hours after your answering procedures are submitted to us to get your line tested and our operators trained.

Can I customize the way you take our calls?
Yes, we can customize our services to your specific needs. During the initial set up we gather as much information as possible in regard to how you want your phones answered and how you want the calls to be handled based on what type of call it is. Also, you are able to change the way we answer your calls at any time.

How can I be assured my calls are being answered promptly and according to my instructions?
We have invested in state of the art equipment which allows us to monitor call volumes and hold times. We also record all of your calls and store them for you for 90 days.

How do I receive my messages?
We have the ability to email, fax, text or even page you when a message is received. You also have the ability to call us to obtain your messages verbally or to have specific calls patched directly to you. You will determine the method that works best for you and your business.

Our current staff has to interface with our website to handle orders, can you do that?
Yes, we are web enabled. Currently, we handle orders for some of our customers utilizing the web.

How is the cost of your services determined?
The cost of our services will be determined by your anticipated call volume and which products you chose. Our quotes are customized for you once we have determined your needs and the services you want to receive.

We would be glad to meet with you to answer any other questions that you may have. Just call us at 800-547-4740 or contact us.
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