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Services/Features

24 Hour Live Operator
All City Communications believes that a live operator responding to your customer's calls immediately and without a recorded greeting provides superior customer service and a positive experience.

Message Delivery
You select the most efficient way you want your messages to be delivered. Texting, Emailing, patching, paging or faxing are just some of the methods for delivering your messages. We will customize the delivery of your messages to meet your needs.

Call Recording
Every call we receive or dispatch is recorded. We pride ourselves on our service; if you want to hear a call at any time we can send that call to you. Call recording not only provides you with transparency on how we are servicing your customers, it also can help you manage your on call staff and our on call staff.

Reporting
Call Reports are another tool for you to manage your account. We can provide you with our standard reports which include a call detail report providing you with detailed information on how each call was handled, a detailed billing report, or one that is customized to meet your needs.

Account Review
We monitor your account during the first few months of service to make sure the package that you initially selected is the most economical for you. You will also be assigned a Customer Service Representative that will assist you in keeping your account information current and who will also provide you with information on upgrades or new services that may be beneficial to you.

Custom Scripting
We will develop a custom script that our operators will use to get the information that you want from your callers. We can be as detailed as you would like on every call ensuring that the information you receive is accurate and beneficial. Customized scripting allows us to provide personalized services in a uniform and consistent manner.
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