In addition to providing accurate and complete call information, our care specialists are also trained by a licensed funeral director to ensure all calls are handled in a compassionate and professional manner.
The benefits of using All City Communications include:
All City Communications can deliver your messages through:
- 24/7/365 Live Customer Care Support - Because of the unpredictable nature of the funeral home industry, we know that a family's need for funeral home services can occur at any time, even on holidays. To give you peace of mind that you will never miss a call, All City Communications is staffed and ready to live answer all funeral calls 24 hours a day, 7 days a week, 365 days a year.
- Customized Message Taking - Customized scripting allows our care specialists to provide personalized services to your families while delivering to you uniform and accurate information.
- Save you Money - No need to hire an in house office person to handle information requests or scheduling meetings for making funeral arrangements, our trained Care Specialists can efficiently handle these calls 24 hours a day, 7 days a week, allowing you to keep your staffing costs down.
- Save you Time - We will free up your time to work on important business matters or simply to spend more time with your family, get some rest, or take a break while knowing that we will contact you with any necessary phone calls.
- Handle Information Requests - We can interface with your website or we can have important information within your account available for the caller, answering questions pertaining to flower arrangements, directions, service arrangements, obituary information, etc., allowing us to become an extension of your business, and allowing you more time to focus on comforting and assisting your families.
"All City Communications answers our calls quickly and professionally and have done so for a number of years. They provide excellent, consistent service. Our funeral homes and families are in good hands with All City Communications." - Nancy, StoneMor Partners, L.P
- Text/Email - We can send a text or email message immediately after each call we answer for you. Text or email messages can be sent to multiple phone numbers or email addresses in accordance with your instructions.
- Patching - We can patch calls to the on call person whenever and wherever.
- Live Operator Assistance - Call at any time of the day or night to retrieve your messages.
- Fax - Receive all of your messages via fax at a time that is convenient to you.
- Pager - We can send to all pager types.