Your customers want to speak to a person, not a machine when they are in need of service. Using All City not only guarantees that every call is answered by a person at anytime day or night, it also lets you and your service technicians maximize your time doing what you do best, servicing equipment. Service Technicians shouldn't be tied up needlessly giving free advice on the phone or scheduling appointments when they are needed at a residence or a company.
The benefits of using All City Communications include:
All City Communications can deliver your messages through:
- 24/7/365 Live Answering Support - Emergencies can occur at any time, even on holidays. To give you peace of mind that you will never miss a call, our answering service is staffed and ready to answer any calls live, without a recorded greeting, 24 hours a day, 7 days a week, 365 days a year.
- Emergency Dispatching - Our operators screen calls based on the criteria you design, and following your established protocols can make the determination between an emergency call or a routine call. Dispatching those calls in accordance with your instructions.
- Save you Time - We will free up billable time for your employees to work instead of answering the phone.
- Save you Money - We can keep your staffing cost down by acting as your receptionist.
- Increase your Business - By providing you with increased accessibility to your customers, and our ability to assist in scheduling appointments, our services can assist you in increasing your current business while still providing exceptional customer service to your existing customers.
- Text/Email - We can send a text or email message immediately after each call we answer for you. Text or email messages can be sent to multiple phone numbers or email addresses in accordance with your instructions.
- Patching - We can patch calls to the on call person whenever and wherever.
- Live Operator Assistance - Call at any time of the day or night to retrieve your messages.
- Fax - Receive all of your messages via fax at a time that is convenient to you.
- Pager - We can send to all pager types.